Free Domestic Shipping on Canadian orders over $75

FAQs

Gotamago has the answer! (Hint: It’s 42)

Behind The Scenes

Who are you and what does Gotamago mean?

The name "Gotamago" is a combination of two Japanese words: "go-cco", a self-contained printing press that was used to print the very first Gotamago card; and "tamago", meaning "egg", as a reminder of our fleeting existence and universal connection. If you want to know more about who we are, check out our story and read more about our company values.

Do you draw everything by hand?

Every product begins as an ink-and-watercolour illustration hand-drawn and -lettered by Lichia. Sometimes a design will go through many changes before being chosen for print. It’s then adjusted digitally and printed by our local print house. Every item in our collection is a labour of love from beginning to end.

What paper do you use?

We’re paper nerds and we like it that way. Our standard card stock is a heavyweight 100lb. cover stock in cool white, with a textured finish that resembles watercolour paper. Our archival prints are printed on a heavyweight smooth or textured paper, depending on the style. You can find out more by clicking on the individual product descriptions in our online shop.

Buying, Shipping, Returning, and other -ings

Where can I buy your products?

You can buy them online or at a local retailer. We love supporting local businesses. If you have a favourite shop that’s missing our products, please let us know!

I would like to carry your products in my store. Do you wholesale?

Absolutely! Please refer to our wholesale page for details on how to join the Gotamago community. It’s nice here.

How long is delivery?

Items are usually shipped within 48 hours of payment, and we will notify you as soon as your package is handed over to our local post office in Toronto, Canada.

All products are shipped via Canada Post which generally takes 3-7 days within Canada, 4-10 days to the US, and 7-14 days to everywhere else. Please note that delivery to destinations outside of North America may take up to 3 weeks, depending on customs.

If you would like to purchase an additional tracking number, a faster shipping option, or insurance, please contact us prior to placing your order.

Do you charge sales tax?

We do not charge tax on any orders outside of Canada. Canadian orders are charged HST or GST, depending on your province. These taxes are added automatically on checkout.

How do you ship your products?

Cards and prints are placed inside protective cello sleeves and shipped flat in rigid protective mailers. If you order multiple cards, we will package them together in one cello sleeve to minimize waste, unless otherwise requested in advance.

What are your shipping rates?

We offer free shipping within Canada for all purchases over $75 (before tax). For smaller Canadian purchases and everywhere else in the world, check out this easy chart we made! All prices are in CAD.

Purchase total
(before tax) up to $15.99
Canada $1.80 US $2.95 International $5.90
Purchase total
(before tax) $16.00 - $23.99
Canada $2.95 US $5.15 International $10.30
Purchase total
(before tax) $24.00 - $74.99
Canada $4.10 US $7.00 International $20.60
Purchase total
(before tax) $75 and over
Canada FREE US $18.00 International $20.60

What's your return policy?

We understand that life isn’t always happy purchases and well-delivered mail. If you are unhappy with your purchase in any way, if it arrived damaged or got lost in the mail, please contact us. We will gladly exchange, replace, or refund your item.

Can You Do This?

Do you take illustration commissions?

Yes, depending on our schedule. Please get in touch to tell us about your project or check out Lichia's illustration portfolio for ideas.

I'd like to change/add/remove x on a card. Can you do that?

Unfortunately, no. We can’t make any changes to our existing products.

Can you write a personalized message in the card for me?

We can’t write inside the card for you, but if you have an iPad or iPhone, we encourage you to download and try Felt App. Many of our card designs are available there, and you can personalize your card before you purchase it.

My purchase is a gift. Can I include a message for the recipient?

Yes! If your order is being shipped directly to the recipient, we would be happy to include a short message on your behalf. Please leave us a note at checkout with your message. Gift messages will be carefully hand-written on a Gotamago logo note slip.

My purchase is a gift. How will it be packaged? Do you offer gift-wrap?

While we do not offer gift-wrap, we package all orders neatly in a kraft paper bag with a logo sticker. It looks simple and elegant, if we may say so ourselves. If your order is a gift, please let us know in the notes section on checkout and we will make sure not to include additional order details (like the price) with the package.

Do you design custom wedding invitations?

Honestly? No. We’re really passionate about the concept of doing what you love and for us, wedding invitations aren’t a good fit.